Tag Archives: kfc apology

Maggie Curran  

How KFC Mastered The “I’m Sorry” Ad   March 6, 2018

Mistakes: they happen to the best of us. They even happen to companies, and that’s where the corporate apology letter comes in. A rather painful statement for the corporation, these public apologies are becoming more and more prevalent—and necessary. What was once a corporate custom of stating “oops” is now a much more high-stakes practice thanks to social media, where Continue Reading